Every single purchase earns reward points to trade in for great rewards!

Search our knowledge base for fast help to frequently asked questions!

Frequently Asked Questions

Who are you?

What is That Daily Deal, and why should I care?

That Daily Deal is not really a thing so much as an opportunity. An opportunity to get something, whether completely amazing and awesome or normal and mundane, for a ridiculously great deal. Why should you care? Well, you don't have to unless you like to save money. But hey, some people actually enjoy spending too much. If that's the case, then we may not be the place for you.
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Who is this Jammin' Butter character?

Jammin' Butter is the company that owns and operates That Daily Deal, 13Deals, Locobuy, Hobo Ninja, Sir Macho, and 7 Deadly Deals. If we were The Brady Bunch, they would be the Carol and Mike Brady of our lovely little unit. When you deal with That Daily Deal, you are basically dealing with an overly attractive, musically talented, technicolor family.
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How do you ship?

OK, I bought something. When will it get here?

Unless otherwise stated, all orders typically ship within 10 business days of purchase. Once your order has left our facility, it is in the hands of a carrier such as Parcll or Newgistics. They then deliver to USPS and that's who makes the final delivery to you. If you need to receive an order by a certain date, please feel free to shoot us an email to [email protected] and we will do our very best to get the order to you by the date that it is needed. Please feel free to view our shipping policy in full here.
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Why can't I ship my order to FancyPants, Hawaii or an APO address?

At this time, we are only able to ship to the contiguous USA, not including APO addresses. This is due to the unfortunate-yet-ever-increasing cost of postage and customs processes, which would effectively kill the deal. You aren't a murderer, are you?
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I purchased from your ESGD program. Do those ship the same way?

No, those amazing deals ship a little differently than our regular deals. ESGD orders are shipped in "rounds", and the dates of each round will be listed on the main ESGD page as well as on each product page. Everything ordered within that round will be shipped together at the end of the round to the address on the first order placed.
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Can I return it?

I received my order, and there is an issue. What do I do (is there a return policy)?

The first step would be to review our full return policy here. After you check that out, if you still have questions or need to report the issue, please contact our Customer Support team by emailing [email protected]. They'll be happy to check into your options.
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Do you offer a warranty?

Nope. Unfortunately, this would also be another untimely death of an amazing bargain. If your item has went bunk after the 7 day time from post delivery, then we suggest contacting the manufacturer or celebrating your totally cool new paperweight.
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I have an issue.

I would like to talk to you lovely and charming folks. How can I do so?

Well, you know what they say about flattery getting you everywhere. Because you asked so nicely, we will make it simple for you. Don't hesitate to drop us an email to [email protected].
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I have a question, comment, or need info that I just can't seem to find within your very well written FAQ/info areas. What do I do?

Just give us a heads up. You can do that by sending us an email to [email protected].
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Rewards Redemption

How do I get points

Your points are derived from ALL the items you purchase from ThatDailyDeal, ESGD, Text Deals and 13Deals. Every single item you order, no matter where or how you order them earn you points. Each item has a designated amount of points per unit that is *usually* displayed on the page where you are ordering.
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How soon will my points show up after I make a purchase?

As soon as the tracking number is posted, the points will automatically added to your current total. If you cancel an order, the points will be removed from your total.
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Can I transfer my points to another account or friend's account?

No, the points are non-transferable and are voided if your account is deleted, or inactive.
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How do I see and redeem my points?

You can see your reward point balance on the My Account page. You can redeem your rewards on the Reward Redemption page.
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Do my points expire?

Who are we, an airline?!? NO! Your points don't expire. Trade them in quickly for a smaller reward, or save them up for a long time for a BIG reward! PLEASE NOTE - While the POINTS don't expire, the coupon codes you redeem them for DO expire. We suggest waiting to redeem the points once you are ready to make a purchase on ThatDailyDeal.com or 13Deals.com.
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I redeemed my points for a code for a discount or product. What now?

Once you redeem your points for a coupon code, your account will refresh with the automatically generated code in your redemption activity section, and you'll also receive an email with instructions (check your spam folder if you don't see it). Your instant coupon code is ready to use. Use this code during checkout on your next purchase by applying it to the coupon box. If you are checking out on a page that does not have a coupon code box, the code cannot be used in that method. Remember, codes can only be used on standard ThatDailyDeal.com and 13Deals.com purchases.
This means you cannot use codes on Stupid Good Deal or Secret Deal purchases. Please note that your code can not be applied to taxes and shipping, and the entire amount must be used in a single purchase or any left over amount will be forfeited. Coupon codes cannot be combined. Some rewards are shipped by 3rd parties or emailed to you or are just all around more complicated. In certain cases you will be contacted by our staff to assist in those. These are generally only the really big reward items.
If you ever have a question, just reach out to our support team. We are here for you!
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What if I make a mistake and ordered an award that I didn't want?

Unfortunately, we cannot reverse the redemption.
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I've been a member of That Daily Deal for a long time. Do I get points for all the old orders I've made?

Unfortunately, no. We just started this program as of 10/25/2016 and points are only accumulated for orders posted thereafter.
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Rapid Rewards

What are Rapid Rewards?

These are bonus reward for those members of our SECRET DEAL txt program. In addition to earning points, SECRET DEAL members also get rewarded for ordering multiple times within a certain time frame. For example, if 5 purchases of different items are made within 10 days, members qualify for a free gift. The current Rapid Reward will always be featured in a banner on the deal page. Click "More Info" to get all the details as far as how many orders and dates to order within.
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What do I have to do to participate?

To participate, you just need to be a free member our our SECRET DEAL txt program. Grab your phone and txt the word SECRET to 88108. You will receive at most one txt per day with a link to a deal only available to subscribers. From there, all you have to do is order stuff.
You will see a progress bar at the top of the order page showing you your current progress, current reward your working towards and how long you have left before that reward expires. Also, only items ordered through SECRET DEALS txts qualify for these.
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If I order via keyword will I still get credit toward a reward?

Most certainly! If you got the deal in a txt in any way, you earn a credit whether you order via keyword or old-fashioned credit card form :)
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Do my purchases roll over if I don't earn the current reward before time expires?

Nope. You need to make as many purchases as required before time expires. If you miss it even by 1 second, those purchased do not roll over or qualify for the reward. This is all automated by the robots and whatnot.
The good news is you still earn those Reward Points mentioned above.
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I ordered 3 of one item, why did I only get one step closer to the reward?

Only unique items count towards progress. This means if you order 3 of one item, you get one step closer to the closer.
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Ok, so I earned a reward! Ummm, now what?

Well, do a little rewards dance. Ok, now that you've got that out of the way, sit back and relax while we prep your item and ship / email it to you. You don't have to do anything. We will ship it automatically to your address within 2 weeks of the end of the reward time period. You will be able to see it and track it like a standard order in your account.
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Can I get multiple rewards in one time period?

YUP! If you order more than is required to earn a reward, those additional purchases continue over to work towards earning a second (or third) of that reward.
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*** Please note we have the right to cancel ANY order at ANY time for various reasons, especially ones that concern unexpected stock unavailability of an item you have purchased, or if unreasonable requests were not able to be met, as well as berating or demeaning our Customer Service Team while their only goal is to provide solutions to your issues and requests. We are a small business and value our very friendly, solutions-focused Customer Service Team. They're all real humans and happy to help, so please be kind. We also reserve the right to close accounts of customers who attempt fraud, and those accounts will be reported. Abuse of our return policy, coupon codes, and other promotions will also result in discontinued service. Thanks!

Well, folks. It's been real, it's been fun, heck, it's been real fun, but we have people to meet and deals to beat. Until next time...

Have products to offer our wonderful That Daily Deal customers?

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Connect with us at [email protected]! We look forward to working with you!

IMPORTANT - PLEASE DO NOT use the above email for customer support. It will cause severe delay in help. For support, click here.