Although we truly are an amazing and rare breed, there are unfortunately...situations...in which we may find ourselves from time to time. When this happens (not that it is often), we like to have a backup plan, a proverbial Escape Hatch (because we are just cool and prepared like that).
We are 99.9% sure you are going to love anything you order from us. In the unlikely event that there is any issue with your order whatsoever, it must be reported within 7 days of the delivery date (indicated by the tracking information). You can report an issue with your order by contacting us an email to [email protected]. [Back to top]
Please contact Customer Support by emailing [email protected]. Include photos, videos (if applicable), and as much detail as possible about the issue. Issues need to be reported within 7 days of receiving the product. We always suggest opening and testing the products as soon as they're received so that in the unlikely event there is an issue, we can best assist you! [Back to top]
Returns of non-defective items will be at the cost of the customer and must be approved within 7 days of delivery. Return authorization has to be approved by our Customer Support team in order, and postage for returns is non-refundable. We are not able to accept returns on personal care products, opened food, or items that have been worn. Approved returns must be postmarked within 7 days of the approval date in order to receive a full refund. If products are sent back late, with missing packaging/parts, or were not approved by Customer Support, a 75% refund would be issued instead. Please note, refusing a package is not considered an authorized return. If your package is returned as refused, you will be refunded at 75% ONLY if the package is physically returned back to our warehouse. Refused packages rarely ever make it back to us, so we HIGHLY suggest not doing that. [Back to top]
We as a retailer do not offer a warranty on the products offered on our site. If the item is covered by a warranty from the manufacturer, you will be required to contact them directly for further assistance. [Back to top]
Let's talk about it.
Please contact us by sending an email
to [email protected].
Become one of our many suppliers! We sell products ranging in almost all categories.
Connect with us at [email protected]! We look forward to working with you!
IMPORTANT - PLEASE DO NOT use the above email for customer support. It will cause severe delay in help. For support, click here.